Shipping and Delivery
*Equipment and accessories are subject to shipping charges.
Due to our desire to provide you with the freshest coffee possible, we roast each week depending on the orders we receive. In order to be efficient with our production, we ask that wholesale orders be submitted before Friday at noon for roasting and delivery the following week. Rush wholesale orders can be accomodated at times, but we cannot guarantee roasted coffee supply so substitutions may have to be made. Equator reserves the right to charge an additional fee for rush orders if necessary.
Retail orders received before Tuesday 8 a.m. will be shipped out the same week. In general, packages will arrive the same week they are shipped but neither Canpar nor Canada Post guarantee exact arrivals days/times. If a tracking number is required, please contact us.
Retail Customer Shipping
Customers ordering coffee direct to their home will receive their coffee via Canpar or Canada Post depending on their shipping address. In general, packages will arrive the same week they are shipped but neither Canpar nor Canada Post guarantee exact arrivals days/times. If a tracking number is required, please contact us.
Coffee orders over $50 will receive free shipping in Ontario and Quebec (excludes equipment and accessories). Customers in all other regions will pay the actual cost of shipping. Equator is committed to using the most cost-effective shipping methods possible. Buying Clubs or Food Co-ops ordering larger quantities should contact us for shipping information.
*For your convenience (understanding that many people are not available to sign for deliveries), ALL CANPAR SHIPMENTS WILL BE AUTOMATICALLY PROCESSED AS "NO SIGNATURE REQUIRED" unless we are notified otherwise (by phone or email). This means Canpar will leave the package at your door. If you are uncomfortable with that option, please feel free contact us (email@example.com) or choose one of the other shipping methods (pick-up or Canada Post).
Wholesale Customer Delivery - Ottawa Area
If you're located in the Ottawa area, you may be eligible for our local delivery program. Equator has a delivery route to the Ottawa area weekly on Wednesdays for a minimal fee of $7.50. We will determine if your address qualifies for this delivery service. For orders over $250, we will waive the delivery charge.
Wholesale Customer Shipping - Outside of Ottawa
If you’re out of our local delivery range, we’re happy to ship your order via the most cost-effective and timely carrier. In most cases, the delivery company will be Canpar, but for some more remote areas and PO Boxes, Canada Post will be used. You will pay the actual cost of shipping.
Wholesale Customers are welcome to pick up their order at our Almonte location. Please select that option when placing your order. Wholesale orders will be available for pick up after 12 noon on Wednesdays.