Our goal is to ensure that you are completely satisfied with your purchase.
When you receive your package, we ask that you examine it closely before opening the sealed product packaging. If you have received something other than what you ordered, please contact us immediately. We will replace any such items at the earliest possible convenience and arrange for pickup of the incorrect item(s) at our own cost. In some cases, it will not be cost efficient to have the items returned and you will be permitted to keep the item(s) and use or dispose of it as you please. If the error is a result of your own mistake (i.e. selecting the wrong grind type or coffee), you will be required to pay the cost of shipping for replacing the item(s).
If you are unsatisfied with your product for any reason, please contact us immediately. We will be happy to refund or replace your item(s). For quality issues, we may request that the product be returned at our cost so that we can examine it in case further action needs to be taken. In other cases, you will be asked to simply dispose of the product in question. Quality issues must be reported within 2 weeks of the product being received in order to receive a refund or replacement.
Damaged in Transit
In the event of an item being damaged in transit, please leave a note on file with the delivery company and then contact us to let us know. We will arrange to have a replacement for you, along with a return shipping label for the damaged item. Photographic evidence may be requested by us if you receive an item that is damaged and wish for an exchange. Please note: The shipping company will not reimburse us for damaged shipments unless the customer makes note of it when receiving the product, so it is very helpful to us if you complete this step.